Selecting the right air conditioning servicing provider is essential for maintaining the efficiency, longevity, and performance of your cooling system. With many options available in Singapore, it is crucial to consider all the various factors to ensure you make a well-informed decision. In this article, we will explore the key factors to look out for when choosing an aircon service provider for your home.


1. Reputation and Experience:

One of the first things to consider is the reputation and experience of the aircon servicing provider. Look for companies with a solid track record of reliability, professionalism, and customer satisfaction. Research online reviews, testimonials, and referrals from friends or family to gauge their reputation in the industry. Look through the Google Reviews online as a quick gauge to see how good they are. Generally, those between 4 to 5 stars is a decent option. 


Below is an example of how a Google Review would look like:




2. Licensing: BCA Registered

Ensure that the aircon servicing provider is properly licensed and registered by BCA (Building and Construction Authority) to perform the services they offer. Licensing demonstrates compliance with industry standards and regulations. To check if a company is BCA registered or not, simply type the Company’s name in the BCA directory via:


Example result is as follows:



3. Range of Services:

Consider the range of services offered by the aircon servicing provider. You would want to choose a company that offers comprehensive services, including regular maintenance, repairs, installations, and emergency assistance. A one-stop-shop for all your air conditioning needs can provide convenience and consistency in service quality.


4. Expertise and Specialization:

Check if the servicing provider specializes in specific types of air conditioning systems or brands. Some companies may have expertise in certain models or technologies, making them better equipped to handle your specific requirements. Look for technicians who undergo regular training to stay updated with the latest industry trends and advancements. 


For example, Infinity Air is well equipped with the industry knowledge to not only deal with big brands such as Mitsubishi Electric and Daikin, but also has the technical knowhow to service and repair other brands like Midea, Samsung and even Toshiba’s air-conditioning systems.


5. Response Time and Availability:

In Singapore’s hot and humid climate, timely assistance is crucial when your air conditioner encounters issues. Choose a servicing provider that offers prompt response times. Quick turnaround times can minimize discomfort and prevent further damage to your cooling system.


6. Pricing and Transparency:

Compare pricing structures and ensure transparency in pricing policies. Beware of hidden fees or charges that may inflate your final bill. Look for aircon servicing providers that offer upfront pricing estimates and clear explanations of the services included.


7. Warranty and Guarantees:

Inquire about warranties and guarantees offered by the servicing provider. A reputable company should stand behind their workmanship and offer warranties on parts and labor for added peace of mind. Understand the terms and conditions of the warranty to ensure you are adequately covered in case of any issues.


8. Customer Service:

Evaluate the level of customer service provided by the aircon servicing provider. Friendly and knowledgeable staff who prioritize customer satisfaction can enhance your overall experience. Choose a company that values clear communication, responsiveness, and professionalism in their interactions. Go ahead and test out the company’s service level by sending them a Whatsapp or a “Contact Us” form. This way you will be able to evaluate the responsiveness and level of service you can get.


9. Eco-Friendly Practices:

Consider the environmental impact of the aircon servicing provider’s practices. Look for companies that prioritize eco-friendly solutions, such as using energy-efficient products, minimizing waste, and adopting sustainable practices in their operations. Supporting environmentally conscious businesses contributes to a greener future. 


For example, if you are more environmentally friendly then you might want to choose the Steam Cleaning option when servicing your air-conditioner – where no chemicals are used, just water and steam.


10. Recommendations and References:

Seek recommendations and references from trusted sources when choosing an aircon servicing provider. Personal referrals from satisfied customers can offer valuable insights into the company’s reliability, integrity, and quality of service. Otherwise, you can search online by Google Review or search up online forums (e.g. Reddit, Hardwarezone) to read up on other’s experiences before getting the service for yourself.



Therefore, you should consider all 10 factors in mind before choosing your aircon service provider. At Infinity Air, we pride ourselves on being a trusted aircon servicing provider in Singapore. With over 20 years of experience, expertise, and a commitment to customer satisfaction, we offer comprehensive services to ensure your air conditioning system operates efficiently and reliably. Contact us today via WhatsApp at 9383 6574 to feel the difference Infinity Air can make for your cooling comfort!